Norwich Airport named one of the best in the country
It's been rated one of the top three airports in the UK for customer experience
Norwich Airport has been rated as one of the best airports in the UK by 'Which?'.
The recognition comes as part of consumer group Which?'s annual airport survey of its members, seeking their feedback on a variety of airport experiences.
A customer score is then calculated based on a combination of overall satisfaction and likeliness to recommend to others.
Norwich Airport had a customer score of 78%, ranking it third in the UK overall.
It was pipped to the top spot by Liverpool (John Lennon) airport, which ranked number one with a score of 81%, and London City in second, with a score of 80%.
Norwich’s sister airport Exeter Airport was ranked fourth with 77%.
The survey in more detail
In April this year, Which? surveyed almost 5,000 members about their experiences at UK airports in the previous 12 months. Respondents were invited to rate the airports across 11 categories, including seating, staff, toilets and queues at check in, bag drop, passport control and security.
On the whole, the consumer champion found smaller airports once again performed better than their larger rivals this year - with respondents reporting shorter queues, and a generally less stressful experience.
"Incredibly proud"
Richard Pace, Managing Director of Norwich Airport said: “We are incredibly proud to be recognised as one of the top airports in the UK for customer experience by Which?. This accolade is a testament to the dedication of our entire team at Norwich Airport, who work tirelessly to ensure every passenger has a smooth and enjoyable journey.
“Being acknowledged by our passengers, who have firsthand experience of our services, is particularly rewarding and reinforces our commitment to delivering excellence. This recognition, along with our continued growth and new flights, highlights the significant strides we are making in both passenger satisfaction and regional connectivity."
The accolade continues a year of success for Norwich Airport.
In April Ryanair started its first ever flights from Norwich adding 60,000 seats with new routes to Malta, Alicante and Faro.
This puts the airport on track to surpass pre-covid passenger numbers of half a million following continued growth last year.