Norfolk recycling centres to require bookings
Bookings will be needed from the middle of November
Anyone wishing to visit a Norfolk recycling centre from Monday 18 November 2024 will have to book in advance.
The county council's introducing the measure in hopes it will help with service demand, reduce congestion and make sites safer whilst ensuring costs are covered for the disposal of waste.
Bookings can be made up to seven days ahead either online via the council’s website or by phoning the customer service centre.
The new booking system will be live from Monday 11 November.
Slots are available every fifteen minutes and people can make a booking or cancel one right up until the time of the booking.
People will be asked to give the registration number of the vehicle they will be using on the day and business and trade waste customers will also be asked to provide their waste carriers licence number.
Everyone has to book to drop off waste at the recycling centre, including those arriving on foot or by bicycle.
People will not have to book if they only want to visit the Re-use Shop but if they also want to leave waste in the same visit, then they need to book ahead.
In addition to the booking system, trade customers will also see a change to the way they pay to dispose of their waste from the 1 November.
Businesses will be charged based on the size of vehicle and the type of waste they bring, instead of the number of bags.
Cllr James Bensly, cabinet member for environment and waste said: “Booking systems are widely used across the country, including by our neighbouring counties Suffolk and Essex.
"The booking system will offer many benefits including reduced congestion and improved waiting times. Our site staff will have more time to help customers who need assistance which makes for a better customer experience all round.
"The changes to the trade waste service mean we can continue to provide a convenient way for small businesses to dispose of small amounts of trade waste in Norfolk, whilst covering the costs of disposal.”