East of England Ambulance Service put in special measures
The East of England Ambulance NHS Trust has been place into special measures following a recommendation from the CQC.
The NHS Trust will receive extra support to make improvements following the move which as been made for 'quality reasons'.
The Care Quality Commission recommended the Trust be placed in special measures due to challenges around patient and staff safety concerns, workforce processes, complaints and learning, private ambulance service (PAS) oversight and monitoring, and the need for improvement in the trust's overarching culture to tackle inappropriate behaviours and encourage people to speak up.
This move means the trust will be supported with the appointment of an improvement director, the facilitation of a tailored 'Freedom to Speak Up' support package, the arrangement of external 'buddying' with fellow ambulance services, and Board development sessions.
Ann Radmore, who's the East of England Regional Director, said: "While the East of England Ambulance Service NHS Trust has been working through its many challenges, there are long-standing concerns around culture, leadership and governance, and it is important that the trust supports its staff to deliver the high-quality care that patients deserve.
"We know that the trust welcomes this decision and shares our commitment to reshape its culture and address quality concerns for the benefit of staff, patients, and the wider community."