Nearly half of criminal injury claims over Manchester Arena attack rejected

One emergency worker who had their application rejected has since been diagnosed with PTSD

Flowers and tributes laid in Manchester city centre following the 2017 atrocity
Author: Kim Pilling & Dan DaviesPublished 27th Sep 2022

Up to half of criminal injury compensation claims made to the Government for issues relating to the 2017 Manchester Arena terror attack have been rejected.

From 741 applications resolved by the Criminal Injuries Compensation Authority (CICA), a total of 331 did not result in compensation being rewarded.

Ninety-seven claims for compensation remain outstanding from people said to have suffered physically and/or mentally from the atrocity which killed 22 people at the end of an Ariana Grande concert.

The figures were revealed following a Freedom of Information request from Hudgell Solicitors, which is representing a member of the emergency services who was one of the first responders at the scene.

The emergency worker, who wishes to remain anonymous, has since been diagnosed with moderate to severe post-traumatic stress disorder (PTSD) as a direct result of their experience.

However, an application to the CICA for an award based on mental health injuries was one of those rejected.

The reason given for the unsuccessful claim was the emergency worker was not a "direct victim" as they were not present at the scene when the bomb went off, said the law firm.

Nicola Bailey-Gibbs, solicitor and manager of criminal injuries at Hudgell Solicitors, said: "We have, over many years, taken CICA cases to review and appeal. The reasons given for many unsuccessful claims range from injuries not being serious enough to mental health conditions not being recognised.

"However, when we seek the advice of independent experts those initial decisions are often overturned.

"In this case, my client responded in the best way they possibly could during a terrorist attack by doing their duty and helping the public in what were horrific circumstances.

"Those awful scenes will remain with this person forever. They have had a profound and debilitating effect on their mental health.

"CICA awards are meant to acknowledge the effects a criminal or terrorist act has on a victim, even if no-one has ever been prosecuted, and in this case I feel it was wrong of CICA to dismiss the claim by saying in effect, 'we're sorry, but you were not there at the very moment when the explosion happened'."

Mrs Bailey-Gibbs has asked for a review of the decision on the basis that CICA should not limit "the incident" to the very moment the explosion happened, and that it should cover a wider period of time in these circumstances.

A Ministry of Justice spokeswoman said: ""We set up a dedicated team that has helped over 400 victims left with a range of serious physical and mental health problems as a direct result of the attack get compensation to aid their recovery, with more than £3.7 million paid out to date.

"For those witnesses and emergency workers who bravely rushed to the scene not eligible for taxpayer-funded compensation, we have instead provided other forms of help, including a dedicated 24/7 helpline that offers vital mental health support."

There is no threshold for applying to the scheme - seen as a "last resort" for those unable to access funding through other means - but victims who sustain minor or non-permanent injuries such as cut and bruises would not be eligible for a payout.

Hear all the latest news from across the UK on the hour, every hour, on Greatest Hits Radio on DAB, smartspeaker, at greatesthitsradio.co.uk, and on the Rayo app.