Patient satisfaction at Gloucestershire's GP practices above national average

The results from the annual national GP Patient Survey (GPPS) show high levels of overall patient satisfaction in Gloucestershire.

81% of respondents say overall they are satisfied with local GPs - compared to the national average of 72%. The results were also the highest in the South-West region.

The annual survey assesses patients’ experiences of healthcare services provided by GP practices across a range of topics, from confidence and trust in healthcare professionals, satisfaction with levels of care to ease of making appointments and suitability of appointment times.

Dr Andy Seymour, Chief Medical Officer at NHS Gloucestershire, said:

“We welcome these results which show that patients’ overall experiences with Gloucestershire GP practices is positive, above the national average and the highest in the South West region.

This is testament to the commitment of GP surgery teams across the county who have been working incredibly hard to provide the best possible care under intense pressure.

"The national picture shows an overall 10% reduction in patient satisfaction since 2021 with a smaller decline in Gloucestershire of 6%."

"This is not to be unexpected given the extent of the challenges in primary care, including increasing demand and workforce constraints."

Against that backdrop, we believe practices should be commended for maintaining such high standards across a range of survey themes and showing such innovation in patient care.”

General practice in Gloucestershire has a very strong track record in embracing new ways of working and offering the right kind of care and appointments, based on the nature of the patient’s symptoms, condition and needs.

Practices now have clinical pharmacists, physiotherapists, mental health professionals, paramedics and other professionals working within or alongside practice teams – making a big contribution and supporting them to meet the individual needs of patients.

Innovations in video and telephone consultations have been positive for many patients where it suits their lifestyle and working patterns, although most patients prefer face-to-face or telephone appointments.

Face to face (in person) consultations with clinicians in the practice team are available to those who need them. They currently account for 69% of appointments in Gloucestershire, which is better than the national average of 61%.

The full 2022 GP Patient Survey results can be found here

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