Greater Anglia aiming to improve journeys for disabled passengers
The rail operator is holding a series of training webinars for staff
Greater Anglia has launched a series of webinars with the aim of improving journeys for disabled passengers.
Each one features an influential panel of disabled people who share their experiences of traveling by rail, as well as discussing the importance of inclusion for everyone, and answering any questions staff have.
Accessibility Manager for the rail operation, Rebecca Richardson, said: "At Greater Anglia we think everyone’s journey matters so we are looking at the entire customer journey from planning to the journey itself including disruption and rail replacement services.
"We recognise the industry has a lot of work to do to improve accessibility and to build a better relationship with our disabled customers and we think our disabled led training, new Accessibility Panel and our Diversity and Inclusion strategy is the start of real progressive change for our business."
So far guests have included Alan Benson, Chair of Transport for All, and Mike Adams OBE, CEO of Purple, which aims to change the conversation with businesses and disabled people.
Mike Adams OBE said: "Taking staff on the disabled inclusion journey is the right way and I am delighted Greater Anglia is making these issues so central to its future."
Alan Benson added: "I was pleased to be able to take part in this series of webinars. Accessibility and inclusion have always been important on the railway but will be key as we build back over the forthcoming months.
"These conversations will give staff throughout Greater Anglia a real understanding of the positive difference their actions can have."