Lloyds to close branches in Billericay and Chigwell

It's because of a fall in transactions and regular customers

The Lloyds on Billericay High Street
Published 27th Jul 2022

Lloyds is to close two of its branches in Essex by the end of this year.

The branch in Chigwell will go in October, while the Billericay branch will close its doors the following month.

The bank says more of its customers are moving online, with the number of transactions at each branch on the decline.

Russell Galley, director of consumer relationships at Lloyds Banking Group said: "Our customers have more choice than ever in how they bank with us.

"As our customers do more online, visits to some branches have fallen by as much as 85% over the last five years.

"Alongside our digital, online and telephone services, we'll continue to invest in our branches, but they need to be in the right places, where they're well-used."

The bank came under fire from trade union Unite in May which said closures are abandoning communities who need access to banking, and putting jobs at risk.

Unite said over 5,000 bank and building society branches have closed since 2015.

But Lloyds said it now has 19.1 million online banking customers and 15.6 million mobile app users as consumers increasingly turn to digital services.

It also confirmed that all of the branch locations announced for closure have at least one free to use ATM within half a mile and a Post Office within 1.1 miles.

Once all the announced closures are complete, there will be 646 Lloyds Bank, 510 Halifax and 165 Bank of Scotland branches remaining.

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