IT failure hits train services across the South

Train operators are warning of disruption this morning (Friday 17th)

Author: Oliver MorganPublished 19th Jul 2024

Train passengers across the South are being told to expect disruption on Friday morning (July 17th) due to "widespread IT issues".

Govia Thameslink Railway (GTR) - parent company of Southern, Thameslink, Gatwick Express and Great Northern - issued an alert on the brands' social media channels.

The message stated: "We are currently experiencing widespread IT issues across our entire network.

"Our IT teams are actively investigating to determine the root cause of the problem.

"We are unable to access driver diagrams at certain locations, leading to potential short-notice cancellations, particularly on the Thameslink and Great Northern networks.

"Additionally, other key systems, including our real-time customer information platforms, are also affected.

"We will provide additional updates when we can. In the meantime, please regularly check your journey before you travel."

GTR carries more passengers and has more trains and staff than any other operator in Britain.

Meanwhile South Western Railway - who operate across South Wiltshire and parts of Dorset - have also issued a warning to passengers.

They said on social media: "Due to IT issues across the South Western Railway network all ticket vending machines are currently non operational.

"Please purchase your ticket online, on the train or speak to a member of station staff.

"We apologise for the inconvenience this causes."

Hear all the latest news from across the UK on the hour, every hour, on Greatest Hits Radio on DAB, smartspeaker, at greatesthitsradio.co.uk, and on the Rayo app.