Derriford Hospital deemed "good" after inspection

The Care Quality Commission (CQC) has rated surgery services at Derriford Hospital and has moved from requires improvement to good, following an inspection in April.

Derriford Hospital is run by University Hospitals Plymouth NHS Trust and surgery services at the hospital were inspected as part of CQC’s ongoing monitoring of services.

Although improvements had been made since the previous inspection there were some areas that still needed attention.

Following this inspection, CQC has upgraded the rating for safe, effective, responsive, and well-led from requires improvement to good.

Catherine Campbell, CQC deputy director of operations in the South said:

“When we inspected Derriford Hospital’s surgery services we found staff and leaders had been committed to using the findings from our last inspection to make improvements and this had resulted in positive changes being made across the board."

“The trust should be pleased with the progress they have made in surgery services and we’ll continue to monitor them while further improvements take place. We will return to reinspect in future.”

Inspectors found:

People could access the service and were supported with interpreters. Staff spoke positively about leaders and said they understood the challenges of their roles, supporting them to work effectively and provide the best possible care to people.

Staff had the right skills and experience to meet people’s needs and worked with the local community to deliver joined-up care.

Staff understood duty of candour and were open and honest with people when things went wrong.

However:

Pharmacy support for the service varied compared to other areas of the hospital and staff were not always clear on the processes for managing some medicines. Staff said pharmacy delays meant people had not been discharged as quickly as they could be. The trust was working to reduce such delays.

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