SECAmb thank public for only using 999 number in genuine emergencies
It's following pressure on services over Christmas.
South East Coast Ambulance Service Trust (SECAmb) have thanked the public for their continued support to keep the emergency 999 number for emergencies only.
Pressure has been high on the Trust's 999 and 111 services during a busy Christmas and New Year, with expectations to remain high for the next few weeks.
SECAmb also thanked their volunteers and staff who worked during the holidays, for their commitment and hard work.
The Trust is still encouraging anyone who is experiencing an emergency to call 999, but for those who need help but may not require 999 services, to use alternatives.
The NHS 111 service is available both online and via phonelines, who offer help and advice. Local pharmacies can also provide advice, if your situation is urgent and needs addressing outside of normal GP hours.
SECAmb Interim Chief Executive, Siobhan Melia, said: “I would like to thank each and every member of staff and all our volunteers for their hard work throughout the last few weeks and the whole of 2022. It has, once again, been a challenging year.
“I am very proud to lead an organisation made up of so many dedicated and caring people, looking to do the very best they can for our patients. This is the case throughout the year but can be particularly hard for them when they cannot spend as much time with their families and friends as many of us.
“I would also like to thank the public for their support throughout the year. We know that our services will continue to be under significant pressure in the coming weeks and we really need the public’s help to manage that demand. I wish everyone a happy and safe 2023.”
The foundation have issued advice on when to call 999.
If you think a patient is suffering from one of the following you must dial 999 for an ambulance:
• heart attack (e.g. chest pain for more than 15 minutes)
• sudden unexplained shortness of breath
• heavy bleeding
• unconsciousness (even if the patient has regained consciousness)
• traumatic back/spinal/neck pain
You should also call for an ambulance if:
• you think the patient’s illness or injury is life-threatening
• you think the illness or injury may become worse, or even life-threatening on the way to the hospital
• the patient needs the skills or equipment of the ambulance service and its personnel