Village near Basingstoke loses broadband after drilling 'accident'
Around four thousand homes and businesses affected in Dummer
Around four thousand homes and businesses in a village near Basingstoke have been left without broadband services.
Openreach say a third party working on a building site in Dummer accidentally drilled through their fibre and copper cables.
The company say it requires a complex fix and it may take some time to completely recover.
An Openreach spokesperson said:
“Our network in the Dummer area of Hampshire was accidentally damaged by a third party working on a building site on Wednesday evening, affecting phone and broadband services for around 4,000 homes, businesses and other organisations. Engineers are on site working hard to resolve the situation, but it is a complex fix and may some time to completely recover.
“We know how frustrating this must be for those affected and we’ll be doing what we can to prioritise fixes for vulnerable customers and key local services. We'll also do our best to provide temporary connections wherever possible while this challenging repair work is completed. We’d ask that anyone experiencing any disruption to report it to their service provider who will then inform us.”