Luton-based Wizz Air named worst short-haul airline by UK passengers
In December, the Civil Aviation Authority said it has "significant concerns" about Wizz Air's "unacceptable" behaviour
Luton-based Wizz Air has been named the worst short-haul airline by UK passengers.
Passengers surveyed by consumer group Which? gave the carrier one star out of five for boarding experience, cabin environment and seat comfort.
The budget airline's seat pitch - the difference between two rows in standard economy - is 28 inches, some two inches smaller than rival Ryanair.
No more than two stars were awarded in any of the remaining categories, including value for money and cleanliness.
Wizz Air operates short-haul flights from eight UK airports including Birmingham, Edinburgh, Gatwick and Luton.
The airline's overall customer score of 48% put it at the bottom of the ranking, below Ryanair (52%), Eurowings (53%) and British Airways (56%).
In December, the Civil Aviation Authority said it has** "significant concerns" about Wizz Air's "unacceptable"** behaviour as its passengers were far more likely to make escalated complaints than those of other carriers.
The regulator also found that the airline was delaying paying money owed to passengers.
Jet2.com had the highest score (80%) in the Which? research, ahead of Turkish Airlines (78%).
Customer scores for airlines were calculated from a combination of travellers' overall satisfaction and their likelihood to recommend.
A Wizz Air spokesman said: "At Wizz Air, we do everything possible to ensure that passengers reach their destination on time and with minimal delay.
"Every aircraft is cleaned after each flight and deep cleaned every night."