Thames Valley domestic abuse charity hopes for Raneem's law
Charities like DASH, who're funded by Thames Valley Police hope to see a nationwide improvement in how domestic abuse cases are handled
Last updated 21st Feb 2025
A charity supporting domestic abuse survivors has welcomed a major shift in police response as specialists are embedded in 999 control rooms across several forces. The DASH Charity, which is funded by Thames Valley Police, provides vital support to victims and has praised the new initiative as a crucial step forward.
The changes come under Raneem’s Law, named after 22-year-old Raneem Oudeh, who was murdered alongside her mother, Khaola Saleem, in 2018 by an ex-partner. An inquest found that failures by West Midlands Police had materially contributed to their deaths. On the night of the murders, Raneem had called 999 four times, and police had previously attended 10 domestic abuse incidents linked to the case.
Her aunt, Nour Norris, who has campaigned tirelessly for reform, said: "Raneem called for help, and today the system finally answered. This moment proves that change only happens when we refuse to accept failure."
Under the new law, domestic abuse specialists will work in emergency control rooms in five forces: West Midlands, Northumbria, Northamptonshire, Bedfordshire, and Humberside. Their role includes advising officers on the ground, reviewing risk assessments, and training call handlers to improve responses.
Home Secretary Yvette Cooper said the changes would be part of an "overhaul" to ensure that victims receive the support they need. "Every 30 seconds, someone calls the police about domestic abuse," she said. "This must be Raneem and Khaola’s legacy."
Ms Norris, who visited West Midlands Police’s control room with safeguarding minister Jess Phillips, said she chose to work with authorities rather than "point fingers." She added: "Raneem deserved the help she needed. This is not just about saving lives; it is about ensuring survivors have the chance to truly live, free from fear and harm."
Nicola Miller, CEO of The DASH Charity, stressed the importance of having experienced professionals involved from the first point of contact. "Domestic abuse is complex, and victims need the right support immediately. Having specialists in control rooms means that those at risk are more likely to receive the help they need, when they need it most. This is a significant step towards better protection and prevention."
She also highlighted the role of The DASH Charity in working with police and other agencies to safeguard victims. "We have seen firsthand how crucial early intervention is. Our partnership with Thames Valley Police allows us to reach more people and provide the right support before situations escalate."
The DASH Charity continues to support victims across the Thames Valley region, working alongside police to ensure those at risk receive immediate and effective help. With the implementation of Raneem’s Law, charities like DASH hope to see a nationwide improvement in how domestic abuse cases are handled.