Thames Water staff trained in dementia awareness following charity partnership
They have partnered with Dementia UK
Thames Water have partnered with Dementia UK for the next two years.
Staff at Thames Water have chosen Demnentia UK as their charity partner and will be supporting them in campaigns and education efforts.
The company has run dementia awareness sessions for its staff, so they can recognise symptoms and understand how best to offer support to friends and family living with dementia, as well as customers they may meet in person or speak to on the phone.
Customers with dementia qualify for Thames Water's free priority services register (PSR), which can provide them with extra support during a water supply interruption and tailored communications services.
Third parties like relatives, carers and charities can also add someone with dementia to the PSR on their behalf.
This week Thames Water will help promote Dementia UK's national 'Time for a Cuppa' Week (May 1st-8th) where funds are raised to support the charities work, especially Admiral Nurses.
Admiral Nurses are dementia specialists who can provide advice, care and comfort for the patient and family.
Sarah Bentley, Thames Water CEO, said:
"With this week being Dementia UK's Time for a Cuppa week, what better moment is there to celebrate that we're partnering with this important charity over the next two years. I know that sadly a number of our 15 million customers will have first-hand experience of a loved one living with dementia or even be living with it themselves.
"We truly care about the communities that we live and work in and this is one way that we can support them and have a positive impact, beyond our core day-to-day business. I'll certainly be taking time for a cuppa this week."
Dr. Hilda Hayo, CEO and Chief Admiral Nurse at Dementia UK said:
"We couldn't be more pleased to have the support of Thames Water in helping us reach more families with dementia. Over the two years of the partnership, we're looking forward to hearing about all the innovative fundraising going on from staff at Thames Water for more Admiral Nurses, and working with them in supporting the access families with dementia have to their services."