Senior police officers calling up victims in Bedfordshire
The police force want to hear feedback, good and bad
Victims of crime in Bedfordshire are going to start hearing from senior police officers.
From today, people will be picked at random to get feedback on how officers dealt with their case.
Detective Chief Inspector Marie Gresswell, the force's lead on victim care, said:
“The aim of these random follow-up calls is to better understand how people feel about the service they’ve received, and for our senior officers to hear how we are doing first-hand.
“We already undertake satisfaction surveys and know we don’t always get it exactly right, but having our senior leaders pick up the phone and make that call to listen to those who needed our help at the worst time in their lives, will allow us to do more to ensure we improve our response to victims of all crime types.
“Our Victim and Witness Engagement Board is in the process of implementing a number of other positive actions, including developing an online portal for victims and witnesses to access useful information to assist them in their particular situation, and introducing feedback postcards for child victims of crime to let us know how they feel.
“It so important that we put the victim at the very heart of everything we do, and with the support of our senior officers, this initiative will reinforce that commitment.”
If you have been affected by crime, Signpost offers free and confidential support to victims in Bedfordshire, whether reported to police or not and irrespective of where and when the crime occurred.
Contact 0800 0282 887 or visit www.signpostforbedfordshire.com for further information.