Paramedics supported over 800,000 across the East in the last year, new figures show
The figure relates to incidents responded to by paramedics in the region, including in Bedfordshire and Hertfordshire
New data from the East of England Ambulance Service NHS Trust (EEAST) highlights the life-saving impact paramedics and emergency care staff have had across the region over the past year.
Between July 2024 and June 2025, EEAST responded to 814,842 face-to-face incidents. These included a wide spectrum of situations, from minor injuries to life-threatening emergencies such as cardiac arrests.
The release of these figures coincides with International Paramedics Day (8 July), which this year is set around “Unity and Community.” The Trust says this reflects the diverse roles paramedics now fulfil, both on and beyond the frontline.
Paramedics at EEAST also play a key part in easing pressure on hospitals and urgent care systems. When 999 calls do not require an ambulance dispatch, clinicians in the Trust’s Clinical Assessment Service (CAS) provide remote triage and advice.
Over the past year, the CAS supported 115,173 callers through clinical assessments, self-care guidance, or by directing them to alternative services.
Advanced paramedics working in urgent care responded to more than 20,000 patients at home, assessing and treating cases that did not require transport to hospital.
Additionally, EEAST’s Unscheduled Care Coordination Hubs (UCCHs) bring together community and NHS partners to manage urgent care needs locally.
In the past year, these hubs managed 22,538 999 calls through community-based teams, avoiding the need for ambulance dispatch in those cases.
For the most serious emergencies, EEAST’s Critical Care Desk monitors 999 calls in real time and decides when to deploy advanced resources, including air ambulances.
The Trust works closely with East Anglian Air Ambulance, Essex & Herts Air Ambulance, and Magpas Air Ambulance.
EEAST paramedics also collaborate with regional voluntary doctor and paramedic schemes including BASICS Essex, Bedfordshire & Hertfordshire Emergency Critical Care Scheme (BHECCS), Norfolk Accident Rescue Service, and Suffolk Accident Rescue Service.
In addition, EEAST has its own team of advanced paramedics in critical care who attend the most serious incidents.
Specialist support is also available through EEAST’s Hazardous Area Response Team (HART), whose members are trained to provide care in challenging and dangerous environments such as chemical incidents, water rescues, confined spaces, and large-scale emergencies.
EEAST paramedics also contribute to professional development and clinical training. Many support the Trust’s internal paramedic degree apprenticeship programme, teach clinical courses, and serve in roles such as clinical leads or resuscitation officers. They are also involved in areas including research, safeguarding, and patient safety.
The Trust’s staff also help coordinate nearly 1,000 Community First Responders (CFRs) — trained volunteers who assist during emergencies in their own local areas. Many EEAST clinicians volunteer with local responder groups and are registered with the GoodSAM app, meaning they can respond to nearby cardiac arrests even when off-duty.
Simon Chase, Chief Paramedic (Allied Health Professional) and Director of Quality at EEAST, said: "Every day, paramedics – along with all our clinicians in green – across the East of England demonstrate extraordinary skill, compassion, and resilience.
"Whether they’re responding to emergencies, supporting patients at home, or working behind the scenes to improve care, their impact is profound.
"On International Paramedics Day, we celebrate not just what they do, but who they are – dedicated professionals who embody unity and community in every aspect of their work. I’m incredibly proud to stand alongside them."
Neill Moloney, Chief Executive of EEAST, added: "On International Paramedics Day, I want to extend my heartfelt thanks to every paramedic across the East of England Ambulance Service and all their colleagues who work alongside them.
"Your dedication, compassion, and professionalism make a profound difference to the lives of thousands of people every day.
"Whether you're responding to emergencies, supporting patients in their homes, working behind the scenes in our control centres, or collaborating with partners in the community – your contribution is vital and deeply valued.
"Thank you for everything you do to keep our communities safe and cared for."