Errors plague Hogmanay ticket sales
Organisers say they're experiencing 'extremely high volumes of traffic' on the website
Last updated 18th Oct 2022
Errors with payment systems has delayed the sale of tickets for Edinburgh's Hogmanay Street Party.
30,000 tickets went on sale at 10am this morning, but customers found they were unable to purchase any tickets, with organisers saying the website was experiencing 'extremely high volumes of traffic'.
Ticket sales have now been halted as organisers aim to fix problems with the payment system.
Customers took to Twitter to complain about errors purchasing tickets at around 10:30.
When trying to purchase any tickets from the Hogmanay website, an error message reads: 'An error occurred when adding tickets: The system is currently very busy, you may browse but not buy currently. Please try later'
Edinburgh's Hogmanay apologised for the issues on Twitter:
"Due to a UK wide issue w/ the payment server outwith our control we are currently unable to process any ticket sales.
"We have halted sales & will make an announcement when tickets go back on sale.
"Please be assured we are working tirelessly w/ the provider to rectify this issue."
The organisers have assured customers tickets will still be available once the issue is fixed.
Customers are being advised to keep an eye for further announcements on Edinburgh Hogmanay's social media pages.
Hogmanay Street Party returns for 2022
Edinburgh Residents living within an EH Postcode can take advantage of a special local ticket price of ÂŁ22.50. General admission tickets cost ÂŁ27.50.
For the first time ever Street Party revellers will become part of the show, and the spectacular Midnight Moment, with personal LED Wristbands lighting-up the party on West Princes Street.
Penny Dougherty of Unique Events and William Burdett-Coutts of Assembly Festival, Directors of the Edinburgh-based event producers who were appointed in June to produce Edinburgh’s Hogmanay, said:
“We can’t wait to welcome people back to celebrate in Edinburgh at the Home of Hogmanay. our new LED wristbands will ensure that all the Street Party revellers are part of the show, and part of the spectacular Midnight Moment as we bring in 2023 together.”
Cllr Val Walker, Culture and Communities Convener said: “Edinburgh is truly the home of Hogmanay and we’re very much looking forward to the return of the world-renowned Street Party.
"Revellers can expect an unforgettable firework and light show, and a new level of involvement with the addition of the personal LED Wristbands. I can’t wait to see it.
“Edinburgh’s Hogmanay remains the place to be to bring in the bells and this year will be no exception.”