Rail passengers warned not to travel due to 'high level of unplanned cancellations and disruption'

Published 21st Dec 2022

TransPennine Express - which operates trains on the East Coast Main Line -is urging customers not to travel today (Wednesday).

It's blaming "a significant rostering system issue", for a high level of unplanned cancellations and disruption.

Services between Edinburgh and Newcastle, which call at Berwick and Reston, are among those affected.

Meanwhile, LNER services on the route are experiencing delays due to the bad weather.

READ MORE: 'This is a landmark moment in the Trams to Newhaven project'

Kathryn O’Brien, Customer Service and Operations Director for TransPennine Express, said: “Due to a significant rostering system issue, today we are experiencing a high level of unplanned cancellations and disruption across our network.

“We know this will have a significant impact on customers travelling with us today and sincerely apologise for any disruption caused.

“We are working hard internally and with our system provider to resolve the situation as soon as possible.

“We are doing all we can to keep customers on the move but while problems persist, we advise customers not to travel and to seek alternative means of transport.”

Reston station was officially opened in May this year, but passengers have already had to contend with disruption to services due to a series of rail strikes.

There have also been calls for a better link up between local bus and rail services.

Read more about the opening here.

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