Games Fans Offered Delay Refunds

Sports fans who miss Commonwealth Games sessions because of transport problems can apply for a refund, organisers have confirmed. Applications, which should be made via email to a designated address, will be considered on a case-by-case'' basis. The policy will apply to people who experienced delays at Hampden Park at the weekend. Glasgow 2014 organisers apologised after spectators were left waiting for park-and-ride buses, missing the start of the athletics on Sunday. Spectators seeking a refund are being asked to hold on to their tickets. A spokeswoman for Glasgow 2014 said:We have a refund policy for cancellation or delay of sports events. This requires spectators to request a refund via email to contactus@glasgow2014.com."This policy would also apply to any spectator who missed their session at" Hampden Park due to park-and-ride shuttle issues.'' She stressed that refunds cannot be issued at ticket offices or venues. Refunds will be considered on a case-by-case basis and we would ask spectators to hang on to their tickets as these may be required for a refund together with their park-and-ride booking reference number,'' she added.No refunds will be issued at Glasgow 2014 ticket offices in George Square or at venues.''