ScotRail cracks down on fair dodgers

ScotRail is cracking down on customers who dodge buying a ticket because of the reduction in front-line staff on trains.

So far, more than 600 people have been caught and, in one case, a businessman who had taken 53 journeys over the course of a few months was made to cough up £2,300 in missed fares and a hefty £30 daily administration fee.

Over the last few months 10,000 tickets have been confiscated via spot checks by mobile teams with £17,000 levied against customers attempting to travel without paying.

ScotRail operates more than 350 stations across Scotland and only 17 are equipped with ticket barriers, making it relatively easy for passengers to get on and off without paying for all or part of their journey.

What they don’t realise is the train operator’s CCTV cameras can prove where their journey began and then it’s an easy task to work out how much they owe.

All the passengers who have been caught so far have paid what they owe since the alternative is prosecution which, if successful, would leave them with a criminal record.

There has also been an increase in the number of verbal or physical assaults on staff who ask customers to pay for their ticket.

That’s why there have been joint operations with British Transport Police to crackdown on anti-social behaviour, focussing on specific areas across the network to provide additional support for ScotRail staff.

Revenue officer Grant White said:

“It’s like they don’t think they’ll ever get caught so they just make the same journey day after day without buying a ticket.

“What they don’t realise is that we have cameras that see who is getting on and off the trains and once we know who we’re looking for it’s easy to spot them and bring them to the attention of British Transport Police.”

Phil Campbell, ScotRail Head of Customer Operations, said:

“A minority of our customers are taking advantage of the fact that due to coronavirus restrictions we are unable to put ticket inspectors on our trains or at most of our stations.

“While most of the population is sticking to the rules, these passengers are using the cover of COVID to avoid paying for their ticket.

“Revenue on the railway is down by around 90 per cent due to the pandemic, so it’s vitally important that in order to give the best value to the taxpayer, we collect as many fares as possible.

“We have caught a number of repeat offenders and the message to anyone thinking of dodging their fare is simple. We are watching and we will catch you.”

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