Samaritans receive 1.2m calls and emails since start of pandemic

Samaritans have revealed they've received around 1.2m calls and emails from people looking for support since the coronavirus pandemic struck.

The organisation offers a "no judgement" service where people can talk about their struggles, emotions, or if they want to get something off their chest.

1 in 5 of the calls and emails they received since March were specifically about COVID-19, while many money were shaped by its effects, such as financial hardship, isolation and job worries.

Now they're gearing up for Christmas, which can bring with it its own problems.

Survey finds evidence of Christmas worries

New research with over 1,400 of the charity’s volunteers found around a quarter have spoken to people who were feeling concerned about their wellbeing over Christmas and the winter period, over the past three months.

The charity’s volunteers said that the most common worries were about being separated from family and loved ones, and how they will cope with being lonely during Christmas or having to spend Christmas alone.

Samaritans is encouraging people to look out for anyone who may be feeling lonely or isolated as we head into the festive season.

Other common concerns to emerge in the survey include, people worrying about the wellbeing of loved ones who are already feeling lonely as a result of restrictions, and the impact of colder weather and shorter days. Volunteers also said that people were feeling concerned about their financial situation, with many questioning if they will be able to pay bills and buy presents.

Samaritans volunteers have been working tirelessly throughout the pandemic to ensure their vital service is available around the clock for anyone who needs help. Since lockdown in March, volunteers have provided emotional support over a million times via phone, email and letters.

Last December, Samaritans responded to over a quarter of a million calls for help and over 10,000 calls for help came on Christmas Day alone.

Why people call Samaritans

Damien, from Kirkintilloch, picked up the phone to Samaritans when he couldn’t see a way through the difficulties he was facing. He says: “When I saw something online suggesting I call Samaritans I thought ‘what do I have to lose’?

"That phone call helped me to see that these feelings would pass and to find my way through; I really believe it’s a big part of why I’m here to enjoy Christmas with my loved ones, even if that looks a little different this year

"I know that even during normal times, many people can find the festive season difficult and the worries and uncertainty around the coronavirus pandemic are likely to make this Christmas harder. So, it’s even more important we do what we can to be there for one another and be open with one another if we’re finding things tough".

Vikki, a volunteer the Falkirk branch, knows what it’s like to be that listening ear. Having volunteered for 14 years, she has done many festive shifts over that time.

She says: “Being there to listen is vital all year round, but it always feels especially meaningful at Christmas when we know loneliness can really hit home for people and other services that people may rely on are closed or on reduced hours. We’re here to listen on Christmas Eve, Christmas Day and every day, 24/7. The Christmas season can be difficult even under normal circumstances, but we know this year may be particularly challenging for people."

"We are already hearing from callers who are worried about being separated from family over the festive season and how they’ll cope with loneliness. Others are worried about the wellbeing of loved ones or struggling with financial pressures and worried about how they’ll pay bills and afford presents.

Vikki

"To anyone who is struggling this festive season, please know we’re here to talk and to listen. Pick up the phone and someone like me will be waiting, ready to listen this Christmas.”

Reaching out for help

Samaritans CEO Julie Bentley said: “It has been an unprecedented year with the pandemic affecting so many people’s health and wellbeing. It would be a tragedy if we weren’t there for those in distress.

“We know that people struggle more at Christmas, as it’s a time when loneliness can really hit home. Regardless of what happens with Covid restrictions, we want people to know that confidential support is available 24/7, and that we are there for everyone.”

Samaritans says it is essential to look after our mental health, and others, by continuing to check in on anyone who may be struggling and encourage them to reach out for support whether it’s with a friend, family member or a confidential helpline like Samaritans. Our volunteers are always there to listen, and they won’t judge or tell you what to do. Call for free on 116 123, email jo@samaritans.org or visit www.samaritans.org.

Thousands of dedicated Samaritans volunteers will be helping people to cope over the festive period, with around 1,500 expected to make themselves available on Christmas Day alone.

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